We want you to love your purchase! Every item is handmade to order with care, so please take a moment to read our refund policy before ordering.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact us at scentyourworlduk@gmail.com. Please note that returns will need to be sent to a UK address
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at scentyourworlduk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If We’ve Made a Mistake
We’re only human, and on the rare occasion that an error slips through (e.g. incorrect personalisation, wrong scent, or damage on arrival), we’ll put it right straight away.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos so we can investigate and resolve this quickly.
Non-Personalised Products
If you’ve purchased a non-personalised product, you have the right to cancel or return your order within 14 days of receiving it in accordance with UK law, provided it is unused and in its original packaging.
How to Contact Us
To report an issue or request a replacement, please email scentyourworlduk@gmail.com with your order details. We aim to respond within 2 business days.
Exceptions / non-returnable items
Personalised & Made-to-Order Items
Because our products are custom-made. Including personalised designs, slogans, and scent choices. We’re unable to offer refunds, returns or exchanges if you change your mind. This is in line with the UK Consumer Contracts Regulations, which exclude made-to-order and personalised goods from standard return rights.
Unfortunately, we cannot accept returns on sale items or gift cards..
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at scentyourworlduk@gmail.com.
Your agreement
By placing an order through our website, you confirm that you have read, understood and agree to this Refund Policy.